Terms of service
These Terms of Service apply to your use of the ZaziWorld website and to purchases made through this website.
By using this website or placing an order, you agree to these terms.
About ZaziWorld
ZaziWorld is a South African Shopify-first online store offering a curated range of practical everyday products.
We aim to present products clearly and accurately so that customers can shop with confidence.
Website Information
We make reasonable efforts to keep product information, images, descriptions, prices and availability accurate and up to date.
However, product colours, packaging, appearance, dimensions and availability may vary slightly from images or descriptions shown on the website.
We may correct errors, inaccuracies or omissions at any time, including after an order has been placed.
Orders
An order is placed when you complete checkout and receive an order confirmation.
We may refuse, cancel or limit an order where reasonably necessary, including if:
- a product is unavailable
- there is a pricing or product information error
- payment is not authorised
- fraud or misuse is suspected
- delivery cannot reasonably be completed
- the order appears unusual or incorrect
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled item or order.
Pricing and Payment
Prices are shown in South African Rand unless stated otherwise.
We may change prices at any time without notice. The price applicable to your order is the price shown at checkout when the order is placed, unless there is an obvious error.
Payment must be completed through the payment methods available at checkout.
Product Availability
Products are subject to availability. If a product becomes unavailable after you place an order, we will contact you and may offer a refund, replacement or suitable alternative where possible.
Delivery
ZaziWorld currently offers free delivery on all orders within South Africa.
Delivery usually takes 2–4 business days after your order has been processed and dispatched, depending on your delivery address and courier schedules.
We will make reasonable efforts to deliver orders within the estimated timeframe, but delivery dates are estimates and may be affected by courier delays, stock availability, public holidays or circumstances outside our control.
Returns and Refunds
Returns and refunds are handled in accordance with our Refund Policy, which forms part of these terms.
Customer Information
You are responsible for providing accurate contact, billing and delivery information when placing an order.
ZaziWorld will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Use of the Website
You may not use this website for unlawful purposes, to interfere with the website’s operation, to attempt unauthorised access, or to misuse any content, systems or services.
Intellectual Property
All website content, including text, images, branding, graphics and layout, belongs to ZaziWorld or is used with permission, unless otherwise stated.
You may not copy, reproduce or use website content without permission, except for normal personal shopping use.
Limitation of Liability
ZaziWorld will not be liable for losses, delays or issues caused by circumstances outside our reasonable control, including courier delays, supplier delays, technical issues, payment provider issues, website downtime or force majeure events.
Nothing in these terms is intended to limit any rights you may have under applicable South African consumer protection laws.
Changes to These Terms
We may update these Terms of Service from time to time. The updated version will be posted on this website.
Contact
For questions about these terms, please contact ZaziWorld through the contact details provided on this website.
Last updated: August 2026