Frequently Asked Questions
Where do you deliver?
ZaziWorld currently delivers orders within South Africa only.
How much does delivery cost?
Free delivery is available on all orders within South Africa.
How long does delivery take?
Our total estimated delivery time is 2–5 business days.
Our order cut-off time is 2:00 PM South Africa Standard Time (GMT+02:00), Monday to Friday.
Orders are packed and prepared for courier collection within 0–1 business day.
Once collected by the courier, transit time is 2–4 business days.
Business days are Monday to Friday, excluding South African public holidays.
Can I track my order?
Yes.
Orders sent by courier can be tracked using the tracking information provided in your delivery emails or through our Track Your Order page.
What is your return policy?
You may request a return within 30 days of receiving your order, provided the product meets our return requirements.
For normal change-of-mind returns, the direct cost of the return courier service will be deducted from your refund.
If a product is damaged, defective or incorrect, ZaziWorld will arrange the return and cover the return courier cost.
Please see our Refund Policy for full details.
How do I request a return?
Please contact ZaziWorld through the contact details provided on this website.
Please include:
- your order number
- the product you would like to return
- the reason for the return
- photographs if the product is damaged, defective or incorrect
We will create the return and you will then receive the return instructions and collection details directly.
What happens if my order arrives damaged, defective or incorrect?
Please contact us as soon as possible after receiving the product.
Once we have reviewed the issue, we will assist with an appropriate solution, which may include a replacement, refund, store credit, repair where appropriate, or another reasonable remedy.
Do you offer exchanges?
No. We do not offer exchanges.
Eligible returns are handled in accordance with our Refund Policy.
What payment methods do you accept?
The payment methods currently available will be shown clearly at checkout.
Can I cancel an order?
Please contact us as soon as possible if you would like to cancel an order.
If the order has already been processed or dispatched, cancellation may no longer be possible and the return process may apply instead.
How do I contact ZaziWorld?
You can contact us using the contact details provided on this website.
Last updated: October 2026