Refund policy

At ZaziWorld, we want you to feel confident when shopping with us.

We offer 30-day returns on eligible products. If you are not happy with your purchase, or if something arrives damaged, defective or incorrect, please contact us so that we can assist.

Return window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must meet our return requirements.

This means the product must be:

  • unused
  • undamaged
  • clean
  • complete with all parts, accessories and items included with the product
  • in its original condition
  • in its original packaging, where reasonably possible
  • suitable to be resold as new

All returned products are subject to inspection before a refund is approved.

Return method

Returns are handled by courier.

Please contact ZaziWorld before returning any product. We will create the return and you will then receive the return instructions and collection details directly.

Please do not return a product before contacting us and receiving return instructions.

Return costs

For a normal change-of-mind return, ZaziWorld will arrange the return through our delivery platform. The direct cost of the return courier service will be deducted from your refund.

If a product is damaged, defective or incorrect, ZaziWorld will arrange the return and will cover the return courier cost.

Hygiene-sensitive products

For hygiene, safety or practical reasons, certain products can only be returned for change of mind if they are unopened, unused and in their original packaging.

This may include personal-care, beauty, hair-care, body-use or similar products where hygiene is important.

If a hygiene-sensitive product has been opened or used, it cannot be returned for change of mind unless it is damaged, defective, incorrect or otherwise returnable by law.

Damaged, defective or incorrect products

If your order arrives damaged, defective or incorrect, please contact us as soon as possible after receiving the product.

Once we have reviewed the issue, we will assist with an appropriate solution.

Depending on the circumstances, this may include:

  • replacement
  • refund
  • store credit
  • repair, where appropriate
  • another reasonable remedy

Exchanges

We do not offer exchanges.

If you wish to return an eligible product, the return will be handled in accordance with this Refund Policy.

Restocking fee

ZaziWorld does not charge a restocking fee.

Refund processing time

Approved refunds will be processed after the returned product has been received, inspected and approved.

Once approved, we aim to process the refund within 3 business days.

Refunds will usually be made to the original payment method.

The time it takes for the refund to reflect in your account may depend on your bank or payment provider.

If a return is not approved because the product does not meet our return requirements, we will contact you to explain the outcome.

Products that may not qualify for return

A product may not qualify for return if:

  • it has been used
  • it is damaged after delivery
  • it is incomplete
  • parts, accessories or included items are missing
  • it is not in its original condition
  • it is no longer suitable to be resold as new
  • it is a hygiene-sensitive product that has been opened or used
  • the return is requested after the 30-day return period, unless required by law

This does not affect your rights for products that are damaged, defective, incorrect or otherwise returnable by law.

How to request a return

To request a return, please contact ZaziWorld through the contact details provided on this website.

Please include:

  • your order number
  • the product you would like to return
  • the reason for the return
  • photographs if the product is damaged, defective or incorrect

We will then create the return and you will receive the return instructions and collection details directly.

Last updated: October 2026